policies + FAQ

STUDIO Etiquette

PUNCTUALITY: Please arrive to class at least 15 minutes early.  Do not enter the studio if you arrive after class has started.
 
GOOD VIBES: When we step into the studio, we put a smile on our face and swag in our step. No matter what happened during the day we come to class ready to work.  Our classmates rely on our positive energy!

THE instructors: your instructor is there to guide you through your practice. feel free to take a MODIFICATION if needed. this is your class and your practice. we are here to help.  
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share your smile: We believe that hard work is also enjoyable!  We are a social media friendly studio.

on time Arrival & Cancellation Policy

  • To show mutual respect for all members, we follow a strict punctuality policy. Clients are expected to arrive at least 15 minutes early for all classes. If you are running late, please call the front desk at 817-889-2551 and make our staff aware. We will not allow you to enter the studio if you arrive after class has started.

  • To cancel a class without incurring a fee, you must do so online or via the mobile app at least 4 hours before the scheduled class time. If you cancel less than 4 hours before the class start time or "No Show" for a class, you will be automatically charged a $15 fee.T

  • The same cancellation policy applies to the waitlist. You must remove yourself from the waitlist at least 4 hours in advance if you can no longer make it to avoid being charged a late cancellation fee.

  • If you No Show (without canceling your reservation) more than three times, your account is subject to forfeiture and/or you could be temporarily banned from booking classes.

FAQ

> Where Can I Sign up for class?

Registration opens 14 days before the class date. You may sign up online or via the MindBody App.

> ARE YOUR CLASSES OPEN TO ALL FITNESS LEVELS?

Yes! All fitness levels can enjoy our classes. Barre and yoga are great for those just starting their fitness journey.

> what is your class cancellation policy?

If you cannot attend a class for which you have made a reservation, you must cancel via our website or the MindBody system at least four hours before the class starts. You will be charged a $15 fee if you cancel less than four hours before the scheduled start time or if you fail to show up for class without canceling your reservation.

> ARE CYCLING SHOES REQUIRED FOR CYCLE CLASSES?

We provide cycle shoes for cycle class.

> Where do I park?

Free parking is available in the parking spaces on Gordon Ave. along the fenced-in area.

> IS THERE SPACE TO CHANGE OR SHOWER?

We have restrooms, cubby holes, lockers, and women's shower for clients' use. Due to current COVID-19 restrictions mandated by the State of Texas, our shower is temporarily unavailable until further notice.

> Can I freeze my membership?

Certain memberships allow for a temporary suspension. Please refer to your invidual agreement for terms and conditions. The suspension request form may be found in the Member Hub.

> how do i cancel my membership?

For month-to-month (MTM) memberships, we require a 30-day written notice for membership cancellations via our cancellation form. For membership contracts (6 or 12 months), you are required to finish out your membership term and will be responsible for the full amount due (for membership contract term). If you have questions, please email us.

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